Support & FAQ

A few practical answers for the next cast.

The camera button is unavailable

Open iOS Settings → Privacy & Security → Camera and enable OmniDex. The app asks for camera access only when you begin a live scan; gallery screenshots are not accepted by the capture flow.

Can I use OmniDex without location?

Yes. Location is optional. If you allow it, OmniDex keeps only a city-level label and coarse private footprint. You can change this in Journal → Settings at any time.

Why did identification fail?

Make sure the fish is well lit, fully visible, and moving naturally in the live camera. Network rate limits, poor photo quality, and an uncertain species result are shown as separate states so you know what to try next.

How do I restore or cancel Pro?

Open Journal → Settings → Subscription and choose Restore Purchases. Apple manages billing and cancellation in iOS Settings → your name → Subscriptions.

How do I delete my data?

Open Journal → Settings → Delete Account. Confirming removes the local profile, captures, events, share history, reports, pending queue, and app settings, then returns the app to onboarding.